Terms of Service
Yes, you may exercise your right to withdraw within the 14 day return period. Learn more in our Terms of Service.
If there's an issue with your order, please contact us immediately for resolution. For further details, refer to our Terms of Service.
You can reach us via email at support@smith-sydney.com or call our support team. Full contact information is in our Terms of Service.
If you receive an item that is damaged or incorrect, please contact us as soon as possible. We’ll assist you with the return or exchange process. For more details, see our Terms of Service.
When placing an order, you’re responsible for providing accurate information, including your shipping address and payment details. For more on customer responsibilities, please see our Terms of Service.
Payment
We accept Apple Pay, Google Pay, Shop Pay, Visa, MasterCard, and more. View the full list in our Payment Policy.
Your payment data is protected with encryption, ensuring secure transactions. For details, please refer to our Privacy Policy.
Once payment is approved, you will receive an email confirmation. Learn more in our Payment Policy.
Yes, we process all payments in AUD. More about payment methods can be found in our Payment Policy.
If your payment isn’t successful, your order will be canceled automatically. Find out more in our Payment Policy.
Return
You can return items within 14 days of delivery. For full details, please see our Return Policy.
Return shipping costs are typically the customer’s responsibility unless the item is defective. Details are available in our Return Policy.
Refunds are processed within 5 business days after receiving the returned item. For more information, check our Return Policy.
Items should be in their original packaging, unused, and include all accessories. See our Return Policy for more details.
Contact our support team at support@smith-sydney.com to initiate a return. More instructions are in our Return Policy.
Privacy
We collect data like visited pages, IP address, and browser type. For more details, see our Privacy Policy.
Data is used to enhance website functionality and user experience. For a complete explanation, visit our Privacy Policy.
Yes, cookie settings can be managed through your browser. Details on this are available in our Privacy Policy.
We may share anonymized data for analytics and other operational purposes. Read more in our Privacy Policy.
You have rights to access, correct, and delete your data. More about your rights is outlined in our Privacy Policy.
Shipping
Delivery usually takes between 8-14 business days. For more details, check our Shipping Policy.
If your package is delayed beyond the estimated delivery time of 8-14 business days, please contact our customer support team for assistance. You can find more information on delivery timelines in our Shipping Policy.
You’ll receive a tracking number once your order ships, which can be used on our Order Tracking Page.
We offer free shipping within Australia. Learn more about our shipping rates in our Shipping Policy.
Contact our support team at support@smith-sydney.com as soon as possible. More details are in our Shipping Policy.
Do you still have a question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.