Payment Policy

PAYMENT POLICY

Last updated: 02/03/2026

Secure Shopping

At Smith Sydney, your security is our top priority. Our website uses Secure Sockets Layer (SSL) technology with 128-bit encryption to ensure that all sensitive information – including payment details and personal data – is fully protected during every transaction.

You can verify this by looking for the padlock icon in your browser’s address bar, and by confirming that the site address begins with “https://”. This secure connection is active throughout your entire shopping experience.

Accepted Payment Methods

We accept the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • Maestro
  • Apple Pay
  • Google Pay
  • PayPal

All prices are displayed and charged in Australian Dollars (AUD). International customers should be aware that their bank or card provider may apply currency conversion fees.

When Will I Be Charged?

Payment is processed at the time your order is placed. You will receive an order confirmation email once your payment has been successfully processed and your order accepted.

PCI DSS Compliance

Smith Sydney is committed to handling your payment information securely and in accordance with the Payment Card Industry Data Security Standard (PCI DSS). This globally recognised standard ensures that all organisations processing card payments maintain a secure environment to protect your data and reduce the risk of fraud.

Your Payment Information

Your full card details are never visible to us. All payment information is processed securely through our payment provider. Once your purchase is complete, we only have access to your billing information, shipping information, order details, and the last 4 digits of your card number.

Your Privacy

We do not rent, sell or share your personal information with any third parties for their own marketing purposes. For full details on how we collect and use your personal information, please refer to our Privacy Policy at smith-sydney.com/pages/privacy-policy-2.

Contact Information

Store name: Smith Sydney

Company name: Rocket Enterprise Limited

Company Address: 28 Ferry Street, Unit 1005, 10F Boss Commercial Centre, Yau Ma Tei, Kowloon, Hong Kong

Warehouse Address: 89 Hillview Road, North Kellyville NSW 2155, Australia

Company number: 71670123

Email: info@smith-sydney.com

Phone number: [BITTE ERGÄNZEN]

Customer service hours: Monday to Friday: 9am–6pm AEST (UTC+10)

Saturday and Sunday: Closed

For any questions, please visit our Contact page at smith-sydney.com/pages/contact.

We aim to respond to your inquiries within 24 hours.