Frequently Asked Questions
1. Which country do you ship to?
We currently ship to provinces within Australia
2. Do you accept returns?
Yes, we accept returns within 14 days of receiving your order.
3. What is the cost of shipping?
We offer free shipping on all orders.
Shipping
The full delivery time including processing and shipping time for orders in France is 8 to 14 working days.
Once an order is placed, it generally cannot be changed or cancelled. However, if you contact our customer service team at info@smith-sydney.com immediately after placing your order, we will do our best to assist you. Please note that we cannot guarantee changes if the order has already been processed or shipped.
Once your order has been shipped, you will receive an email with this number. You can track the status of your delivery onthispage.
Return and Refund
At Smith Sydney, you have a 14-day return period. This means that you can return items within 14 days of receiving your order, provided that the items are in their original condition and unused. To initiate a return, please review our return policyhere.
If you receive a damaged or incorrect item, please contact our customer service at info@smith-sydney.com as soon as possible.
Any questions?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.
Company Information
Website name: Smith Sydney
Company name: K&S Online
Address: De Nieuwe Erven 3, 5431 NV Cuijk, The Netherlands
Phone: +31 620876519
Company number: 85704520
VAT number: NL863712782B01
Customer Service Opening Hours:
Monday to Friday 9am to 6pm
Saturday and Sunday 10am to 5pm
We aim to respond within one business day.